session overview

Informal learning: new strategies and practices for greater business impact

Josh Bersin, President, Bersin & Associates

Over the last year, spending on training has declined in most organisations, however, most organisations are not making the most of the remaining spend. Bersin’s research shows that while 64% of business leaders believe it is informal learning programmes which drive the greatest business value,  two-thirds of training budgets continue to go to traditional and costly formal training programs such as structured online courses and leader-led classes. This leaves limited dollars for informal learning, such as coaching programs, knowledge sharing, social learning, and mentoring – all of which have significantly higher business value and are much more cost-efficient to employ. 

In this keynote, Bersin will offer a look at the key readiness indicators for transforming to a more modern learning environment, guidelines for creating a new learning framework, and how to quickly shift from a focus on traditional to informal solutions. Also included will be examples of best practices and strategies from organisations that have made the shift and have seen greater adoption of training and higher operational business performance. Bersin will provide insight into the value of informal learning as well as advice for learning organisations on how to re-tool and develop new skills, add new technologies and re-organise resources to leverage informal learning in the coming year.