session overview

 

Performance is what learning at work is all about, yet too often we pay it only lip service. Often that is because while the business of L&D seems clear - often the production and delivery of good learning materials is at its heart - the route to ensuring performance looks vague and ill-defined. In this session Bob Mosher details a very clear view of how to ensure that the L&D function is supporting performance by supplying the right type of learning, using the right tools, at the five particular moments of learning need.

 

Most learning programmes focus on teaching what is new, and later delivering more information. ‘New’ and ‘more’, however, are only two of the five ‘moments of need’ defined by performance support expert Bob Mosher. And whereas ‘new’ and ‘more’ are often associated with traditional delivery methods, performance across all five moments can be supported by any of a wide range of learning tools. In this engaging and practical session, Bob takes us through the process of ensuring your approach supports learners effectively at all five points, with tips on how to choose the right tool for the right moment.