• #LT21UK
  • 9 - 10 June 2021
  • ExCeL London

Workflow learning


Workflow learning

12 Feb 2020
Track 2 - Big issues

Learning in the flow of work is not a new idea. Mediaeval apprentices learned partly through instruction, partly through work. Jay Cross re-iterated its importance in his 2006 book Informal Learning, and the Internet Time Alliance, of which he was a leading member, has expounded its value since. More recently Josh Bersin has focused on the phrase, but what does it actually mean and how can we really learn while working?  

Making learning in the flow of work a reality.

Everything is moving into the workflow. Arguably, though, learning has always been there – it’s just that now we can actually support it fully. Workflow learning has emerged as a powerful discipline that helps learners learn while actually doing their jobs. This isn’t a redo of ‘job aids’. This is embedded, contextual, real time learning, often while a learner doesn’t even know they're doing it.

For many in L&D this is a huge mind-set and instructional leap, but when done correctly it can transform the impact of our deliverables in amazing ways. Let’s get together to qualify and quantify this powerful new discipline.

  • What exactly is workflow learning?
  • Can you make workflow learning scalable and measurable?
  • What platforms help make workflow learning a reality?
  •   The crucial mind-set shift needed in L&D and the workplace
  • Understand the difference from, and overlap with, performance support
Anthony Williams, Global Learning Design Manager - Costa Coffee
Bob Mosher, CEO/Chief Learning Evangelist - APPLY Synergies & Co-Founder of the 5 Moments of Need Methodology

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