London UK 2023

London UK 2023

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Dates and Venue

 

3-4 May 2023 | ExCeL London

 

Reimagining the learner experience to improve outcomes for children

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Reimagining the learner experience to improve outcomes for children

05 May 2022
Theatre 2
Professional development , Future L&D

Getting volunteer counsellors trained up so that they are ready to start taking contacts from young people who turn to Childline as fast as possible, whilst never impacting quality, is a balancing act for the NSPCC. During COVID-19, demand for the Childline service increased at a time where traditional classroom induction training for new counsellors was paused. This perfect storm forced an opportunity for the NSPCC to utilise technology to revolutionise it’s induction programme. In this session, you will hear about how the NSPCC has improved training quality and capacity whilst providing a much improved learner experience by moving it’s 12 week Childline Induction Training programme online.

Speakers
Alex Gray, Head of Volunteer Operations (Childline) - NSPCC
Leighton Camara, Workforce Insight and Experience Manager - NSPCC
Liane Smith, Head of Workforce Engagement and Development - NSPCC

Learning Technologies Sponsors