How Microsoft used Artificial Intelligence (AI) to improve employee in-role performance
Are you tangibly evidencing how employee learning translates into improved economic business performance?
Recognising that the human brain does not learn as effectively as every employer would want, Microsoft deployed Elephants Don’t Forget’s AI solution, Clever Nelly, to guarantee all their great training content was genuinely learned and retained. This resulted in significant employee capability and business performance improvements.
Gain a detailed understanding into how Microsoft used Artificial Intelligence to improve employee knowledge and capability at scale, and in the flow of work. The solution to be discussed was advocated by 88% of employees and drastically improved business critical KPIs including: First Contact Resolution, CSAT, Average Handling Time and Help Resolved.
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