London UK 2023

London UK 2023

logo

Dates and Venue

 

3-4 May 2023 | ExCeL London

 

How Microsoft used Artificial Intelligence (AI) to improve employee in-role performance

Loading

How Microsoft used Artificial Intelligence (AI) to improve employee in-role performance

05 May 2022
Theatre 11
Programme implementation , AI, data, analytics and impact , Tools and technologies

Are you tangibly evidencing how employee learning translates into improved economic business performance?

Recognising that the human brain does not learn as effectively as every employer would want, Microsoft deployed Elephants Don’t Forget’s AI solution, Clever Nelly, to guarantee all their great training content was genuinely learned and retained. This resulted in significant employee capability and business performance improvements.

Gain a detailed understanding into how Microsoft used Artificial Intelligence to improve employee knowledge and capability at scale, and in the flow of work. The solution to be discussed was advocated by 88% of employees and drastically improved business critical KPIs including: First Contact Resolution, CSAT, Average Handling Time and Help Resolved.

Speakers
Adrian Harvey, CEO - Elephants Don't Forget
Andy Wade, Senior Business Program Manager - Microsoft

Learning Technologies Sponsors