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Dates and Venue

 

17-18 April 2024 | ExCeL London

 

17 - 18 April 2024 | ExCeL London

How Moneybarn improved customer outcomes by 9% in less than six months

How Moneybarn improved customer outcomes by 9% in less than six months

Elephants Don't Forget Hall: S1-S7 Stand: N60
How Moneybarn improved customer outcomes by 9% in less than six months

To support frontline employees fulfil their mission to deliver good customer outcomes, Moneybarn socialised an Artificial Intelligence (AI) solution – Clever Nelly – within their vehicle finance division, with the express purpose of embedding business-critical information that would translate into improved employee and business performance.

Within just six months, they were able to demonstrate significant improvements to core customer service KPIs, including Average Handling Time.

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