Devon and Somerset Fire and Rescue Service (DSFRS) operates the second largest number of fire stations in England and employs 1740 Firefighters, 1150 of which are On-call firefighters. Throughout the COVID-19 pandemic the Service faced multiple, competing priorities. One of the toughest: how to keep firefighters competent, safe and current without being able to actively train.
Overnight, the Academy Online team needed to rethink how the Service delivered and received training.
Their solution was a sea change that has reshaped the training delivery in countless ways. Despite the challenges of remote working, limited IT infrastructure or administrative permissions to install software, the team have moved away from the traditionally favoured classroom/practical environment to embrace a solely incorporated Learning Management System with online training content, virtual classrooms and video based learning.