For organisations in local government, emergency services, and healthcare, mandatory training compliance isn't a box-ticking exercise. It is a legal obligation, a safeguarding responsibility, and — when it fails — a risk to people's safety and organisational integrity.
Last year, Surrey County Council recorded 115,000 learning completions in under four months — a volume their previous system had taken fifteen months to reach. Within eight weeks, 82% of their 6,000-strong workforce had achieved full compliance. Data was reaching the Chief Executive. The culture had shifted.
The technology definitely helped. But it was only part of the story.
Andy Howie, Director of Partnerships at Open eLMS, is joined on stage by Sulman Bajwa of Surrey County Council for an honest, data-led conversation about what actually drove that transformation — and what it took to get there.
Partnership over product. People over platforms. This is the session for you.

• A clear, honest picture of what mandatory training compliance at scale actually looks like in a major UK council
• An understanding of why the relationship between client and supplier matters as much as the product
• Practical takeaways on executive buy-in, data-driven reporting, and building a sustainable compliance culture
• Confidence that the challenges they face — messy HR data, competing priorities, senior leadership pressure — are solvable
• An honest view of what 'continuous improvement' really means in a vendor partnership — not a launch and leave