There’s compelling evidence that over 80% of managers receive no formal training in leading others. A 2024 study found that 47% of managers in the US and UK believed their lack of training contributed to lost productivity.

Technology is a double-edged sword in this respect. It is increasingly exacerbating the problem of ‘accidental managers’ by giving them the illusion of being equipped, with the answer to all leadership questions at their fingertips. This is not upskilling leaders but dumbing them down.

Instead, technology can be the potent solution, enabling ‘individual contributors’ to make an informed choice: stay in their lane or start their journey as a leader. And once they’re on their leadership journey, smart technology can help them to lead wisely.

• Assess when individuals are ready to transition from individual contributor to leadership roles.
• Appreciate the limitations of relying on technology for leadership guidance and decision-making.
• Apply approaches that use technology to support more informed leadership practice.