Most serious incidents share the same finding: everyone was trained. Everyone passed the assessment. Everyone could recite the procedure. And yet, under real operational pressure, a reasonable shortcut turned out to be the wrong decision.
This session explores the gap between training and competence -why capable, well-trained people still make the wrong choice when conditions are noisy, time-pressured and unforgiving. Drawing on fifteen years of working with organisations including Coca-Cola, The AA and BAE Systems, Paul Morton examines why traditional training fails to transfer, what the evidence says about building judgement that holds up under pressure, and a practical three-step approach that any organisation can apply - without overhauling what you already have.