How do you close skills gaps, align teams, and drive measurable impact across a global workforce of 18,000+—from LEGOLAND to Sea Life? For Merlin Entertainments, the answer wasn't more top-down content; it was a bold shift toward decentralised learning.
Join us as we reveal how Merlin is dismantling the L&D bottleneck by leveraging AI and subject-matter expertise to empower employees to teach one another. We’ll pull back the curtain on the entire transformation: from a high-stakes selection process with 360Learning to an implementation strategy built on seamless integrations and "hypercare" support. You’ll discover how to move beyond a top-down system to a collaborative model that stays agile in a high-speed market.
Whether you are scaling a global brand or rethinking your digital ecosystem, you’ll learn why democratising your enterprise learning strategy is the only way to turn local expertise into global impact.

• The case for decentralization: Understand why the "L&D-as-sole-creator" model is failing and how to pivot toward a sustainable, collaborative strategy.
• Empowering your learning Admins and experts: Learn how to lower barriers for employee-led content creation using AI and intuitive tools while maintaining brand standards.
• Tactical implementation insights: Gain a practical blueprint for rolling out intuitive systems that empower your experts from day one.
• Governance as an enabler: Discover how to build a framework of guidelines and admin training that supports local freedom without sacrificing global consistency.