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Dates and Venue

29 - 30 April 2026 | Excel London

29 - 30 April 2026 | Excel London

Global Scale, Local Impact: Merlin Entertainments’ Journey to Decentralised L&D

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Global Scale, Local Impact: Merlin Entertainments’ Journey to Decentralised L&D

Wednesday 29 April 2026
Seminar Theatre 1

How do you close skills gaps, align teams, and drive measurable impact across a global workforce of 18,000+—from LEGOLAND to Sea Life? For Merlin Entertainments, the answer wasn't more top-down content; it was a bold shift toward decentralised learning.
Join us as we reveal how Merlin is dismantling the L&D bottleneck by leveraging AI and subject-matter expertise to empower employees to teach one another. We’ll pull back the curtain on the entire transformation: from a high-stakes selection process with 360Learning to an implementation strategy built on seamless integrations and "hypercare" support. You’ll discover how to move beyond a top-down system to a collaborative model that stays agile in a high-speed market.
Whether you are scaling a global brand or rethinking your digital ecosystem, you’ll learn why democratising your enterprise learning strategy is the only way to turn local expertise into global impact.

Speakers
James Clemence, Global Digital Learning Manager - Merlin Entertainments

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