Learning Technologies 2026, London UK
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Dates and Venue

5 - 6 May 2027 | Excel London

5 - 6 May 2027 | Excel London

How to reduce customer onboarding time by 20% with hands-on enablement

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How to reduce customer onboarding time by 20% with hands-on enablement

Thursday 30 April 2026
LT Seminar Theatre 11
LT Exhibition

You’ve been there – leadership buys a new platform or tool and no one uses it. The reason is that most training stops at awareness. Learners finish courses yet still struggle to adopt and realize the value of your solution, exposing the account to churn risk before the customer is even fully live.

In this session, you’ll see how one software company used hands-on training and enablement to reduce onboarding time by 20%, highlighting how a comprehensive training program delivered before go-live delivers meaningful impact, increased adoption and accelerates time-to-value.

Join Sarah Noe-Danzl, CMO at Skillable and Ben Galloni, EMEA Pre-Sales Director at Assima, for a simple walk-through on how a hands-on approach can be used in modern training and enablement programs. We’ll share how to choose the right modality for the job and how organizations like Ulitmo and Calix are saving time, increasing engagement and driving revenue with hands-on training.

  • Key takeaways:
  • Uncover the real benefits and ideal use cases of different types of hands-on experiences, including simulated and live software environments
  • How simulations powered by Assima reduced implementation times by 20% versus traditional training approaches
  • How virtual labs powered by Skillable drove a 9.5% increase in CSAT scores and 20% increase in engagement across a diverse learning ecosystem
Speakers
Ben Galloni, UK Pre-Sales Manager - Assima
Sarah Noe-Danzl, CMO - Skillable

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