In this thought-provoking session, our host Jackie Finlay will be joined by special guests to tackle the uncomfortable questions L&D is often unprepared, or reluctant, to answer. As pressure mounts to demonstrate real business impact, traditional metrics like completions and engagement are no longer enough to satisfy executive scrutiny.
This panel session will confront the gap between learning delivery and organisational performance, exploring why it persists and what it means for the credibility of L&D. Through honest discussion, we’ll examine the questions leaders are already asking: Is learning making a measurable difference? Can its impact be proven? And where should accountability for performance sit?
Rather than avoiding these challenges, this session will reframe them as an opportunity. Attendees will gain practical insight into how L&D can respond with confidence, shifting the conversation from reporting activity to demonstrating outcomes that matter to the business.

• •Recognise the critical questions executives are asking about the value and impact of L&D
• •Understand why traditional learning metrics fail to demonstrate meaningful business performance
• •Explore approaches to confidently evidence learning’s contribution to organisational outcomes