Learning Technologies 2026, London UK
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Dates and Venue

5 - 6 May 2027 | Excel London

5 - 6 May 2027 | Excel London

Impact that counts: how Leeds Building Society are embedding AI, skills and culture change

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Impact that counts: how Leeds Building Society are embedding AI, skills and culture change

Thursday 30 April 2026
LT Seminar Theatre 7
LT Exhibition

Everyone talks about transformation. Fewer can prove it.
L&D teams are under constant pressure to deliver more. More content. More requests. More activity. But more learning doesn’t always mean more impact.
Join Leeds Building Society and Thrive for a practical session on what it really takes to shift that thinking, from delivering learning to driving measurable change.
From launching AI in a highly regulated industry, to becoming a skills-based organisation and scaling mentoring, Leeds are redefining how learning drives performance.
But this isn’t just about what they’ve built. It’s about how they prove it works.
In this session, we’ll explore how to move beyond activity and start measuring what actually matters: capability, behaviour and business outcomes.
Because culture change isn’t a campaign. It’s something you can see, track and stand behind.

  • Understand how to shift from delivering learning activity to driving measurable business impact
  • Eplore practical ways to embed AI, skills and mentoring within a regulated organisation
  • Learn how to measure what matters, including capability, behaviour and performance outcomes
  • Gain insight into building and evidencing sustainable culture change through learning
Speakers
Monica Merryweather, Change & Systems Learning Manager - Leeds Building Society
Debbie Frearson, Account Director - Thrive Learning

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