Award Category: Best learning technologies project - commercial sector (UK) -- In 2025 NatWest reshaped the way their leaders tackled pay
and bonus decisions. This was more than just a change of
system, it was a strategic and cultural shift that would be
enabled by world-class learning.
This session will explore how a comprehensive blended
learning campaign - which incorporated virtual events, video
simulations and AI Conversations - helped save 286,000 hours,
reduce appeals and improve employee sentiment.

• Discover how media-rich, multi-format campaigns can drive rapid behavioural change across a large
• organisation.
• Gain insights on how to effectively measure a large-scale learning campaign.
• Learn how to manage the human element of a major strategic and cultural shift through learning.