The Emperor's New Clothes: Why has the L&D industry convinced itself everything is fine?
Wednesday 29 April 2026
LT Seminar Theatre 6
LT Exhibition
The courses look beautiful. The completion rates look great. The CEO did a welcome video. Nobody's asking whether any of it actually worked.
The UK spends £53 billion a year on workplace learning and most organisations have no idea if it's landed. Delivering learning and sustaining performance are not the same thing.
Cognexo's Georgia Harbison joins Rachel Durrant from Deloitte to say the quiet part out loud - what's broken and what genuinely effective Compliance and Workforce Readiness looks like when you start measuring what actually matters
- Articulate why traditional compliance e-learning isn't working. Understand why completion rates are the wrong metric
- Distinguish between learning delivery and sustained performance Explain the difference between training people and genuinely building competence, confidence and alignment.
- Challenge how your organisation measures compliance learning Identify the gap between activity data and outcome data and what genuinely useful analytics looks like
- Describe what modern Compliance and Workforce Readiness looks like in practice Understand how personalised, bite-sized daily learning drives better retention, higher engagement and real behaviour change.
- Learn from a live implementation at Deloitte Take away honest, practical insight from an early-stage pilot - what drove the decision, what early engagement looks like and how success is being defined.
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