Many L&D teams struggle to demonstrate the true business value of their training programs, often relying on superficial metrics that fail to show real impact. ‘The ROI Dilemma: Proving the Business Impact of L&D’ draws on iSpring's research with over 150 professionals across North America and Europe to uncover why this happens — and how to fix it. Attendees will learn why most teams measure completion rates instead of business outcomes, discover the key performance indicators for proving ROI, and gain strategies to communicate L&D's contribution in terms executives understand. This session offers the insights and tools to shift L&D from being seen as a cost center to being recognized as a driver of organizational growth.

• Learn how to measure what matters by replacing vanity metrics with KPIs that prove business impact.
• Learn how to speak the language of business by turning training data into compelling stories executives understand and value.
• Learn what type of L&D specialists you are — identify whether you’re a Direction Seeker, Isolated Executor, or Metric Master to address your specific challenges in proving ROI.