Learning Technologies 2026, London UK
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Dates and Venue

5 - 6 May 2027 | Excel London

5 - 6 May 2027 | Excel London

The single front door for a global workforce: how Avon connects over 1 million deskless reps worldwide

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The single front door for a global workforce: how Avon connects over 1 million deskless reps worldwide

Thursday 30 April 2026
LT Seminar Theatre 7
LT Exhibition

When your workforce is spread across the globe, works independently and is never at a desk, connecting people to learning, knowledge, and each other is no small task.
Join Nick Winfield, Global Field & Retail Training Manager at Avon, the world's biggest community of beauty pioneers and Debbie Freason, Account Director at Thrive, to hear how Avon gave over 1 million reps a single hub for learning, knowledge and comms. Accessible on any device, in any language, with every answer right when they need it.

The results? Increased sales, improved customer service and better resolution rates.

In this session, we’ll together explore how Avon are supporting their global, deskless workforce at scale. From driving engagement across diverse, self-employed teams to giving reps instant access to the knowledge they need to sell, this is about creating a connected experience that people actually use.

  • You’ll learn
  • How to connect a dispersed, global workforce
  • Why deskless teams need a different approach to learning, communication and knowledge
  • How to reduce noise by bringing learning, comms and answers into one seamless experience
  • How to support your people in the flow of work across both mobile and desktop
  • Practical lessons from rolling out a platform at global scale
Speakers
Nick Winfield, Global Field & Retail Training Manager - Avon
Debbie Frearson, Account Director - Thrive Learning

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