The Power of Learner Feedback
Most training providers collect huge amounts of Learner feedback but it’s often a labour-intensive process that delivers little value to the business.
We’ll bust the myth that the only reliable way to collect feedback is on paper; and discuss how digital feedback can be used to drive continuous improvement in the quality of your training. We’ll talk about KPI’s, feedback form design and how to maximise both the quality and quantity of feedback you collect. And for training companies, we’ll look at how customer feedback can be used to help win new business.
Join Chris Wigglesworth, founder of Coursecheck, together with Martin Harris and Raj Sood from Euromoney Learning, to hear about the journey that Euromoney went on as they moved from paper to digital, including the practical challenges, the benefits, and their plans for the future.
- Collecting feedback is easy. To use it effectively, is harder.
- Feedback can help improve training quality but you need to ask Learners the right questions in the right way.
- Reservations about switching from paper to digital can all be overcome and only a digital approach can deliver real benefits.