Most workers are not office-bound, and because of this they are more difficult to support with learning technologies. The result: sadly, they are too often under-served by L&D. Our panel on this session explores strategies for supporting and engaging these workers in learning, as well as the role of the wider business in coaching and developing employees.

No PC? No Problem! Supporting learning and development for frontline workers

Most workers – up to 80% of the workforce by some accounts – do not work at a desk. Many do not have easy or regular access to a computer. Whatever you call them – deskless workers, frontline workers, or something else – they represent a population too often under-served by L&D in sectors such as transport, hospitality, health, retail and facilities management. Yet, as the pandemic showed, these are essential to our lives and livelihoods, and their roles are increasingly complex, requiring both soft skills and technical knowledge to succeed.

But there’s more to this than the technical issues of deskless work. We will also explore the importance of creating an inclusive environment where people feel welcomed, included and encouraged through their learning, coaching and other support. 

So, how can L&D support frontline workers in their learning? How do we work with the business to ensure they have time and space for their development, and how can we produce the necessary systems, content and resources? Join our panel to explore case studies of success in this crucial area.

• The massive challenge of this overlooked part of learning
• Overcoming resistance and helping people re-engage with education
• The wider business role in coaching and supporting employees
• What’s the tight time and place to learn when you’ve no desk or IT?
• Why technology isn’t everything – the vital role of on-the-job training