ServiceNow needed a scalable solution to modernise its certification programme, where a manual, labour-intensive feedback process was causing delays and driving up costs.

By integrating Bongo and Intrepid by VitalSource with their LMS, they leveraged AI to deliver real-time, high-quality feedback on audio and video presentations. This transformation enhanced collaboration, increased feedback opportunities, and dramatically improved learner success—boosting exam pass rates by 30% and reducing administrative effort by 39%. The programme timeline was cut from 33+ weeks to 20, doubling capacity and driving an additional $1M in annual revenue. This award-winning solution showcases how AI can create a more efficient, scalable, and sustainable certification programme.