Many leaders are grappling with bridging the gap between learning and business impact. At Siemens Healthineers, customer training and employee upskilling has a direct influence on operational excellence, improving patient outcomes and technology-driven transformation. In this session, Franz Bautista, Systems Engineer at Siemens Healthineers will explore its approaches to customer and employee training and how to effectively combine online and classroom training with hands-on experiences such as labs to deliver the most competent and confident users.