Making Learning Work: Optimising L&D Operations for Scale and Impact - Sadie Dela Cruz

Many learning teams are under pressure to move faster and deliver more value, yet are held back by fragmented processes, manual workarounds, and unclear ownership across functions. The result is not just inefficiency, but missed opportunities to align learning with business priorities.

In this session, Sandy de la Cruz explores how learning operations can become a strategic enabler rather than a hidden bottleneck. Drawing on real-world experience, she examines how learning teams can diagnose operational friction, redesign workflows, and improve cross-functional collaboration without disrupting delivery or over-engineering solutions.

Rather than focusing on theory, this session connects operational choices directly to business outcomes, helping learning leaders articulate the value of learning operations in terms that resonate beyond L&D.

Key Topics Include

• Common operational breakdowns that slow learning teams down
• Mapping learning workflows to identify bottlenecks and inefficiencies
• Aligning learning operations with business goals and stakeholder expectations
• Improving collaboration with HR, IT, and leadershipBuilding a practical roadmap for operational improvement at scale
• Building a practical roadmap for operational improvement at scale