A passionate, enthusiastic learning designer who champions a data-driven approach. Leveraging focus groups and learner interviews to inform her designs and using capability assessments to measure behaviour change, she ensures that impact is at the heart of every project. As a Learning Design Manager in the Mindtools team she is responsible for developing junior colleagues' skills in learning design, copywriting and project management through coaching and mentoring. Claire is a regular contributor to The Mind Tools L&D Podcast and won gold in the Learning Designer of the Year category of the Learning Technology Awards 2024.