Ella Richardson is LEO's Learning Design Director. Ella works with clients, partners and colleagues to create human-centric, commercially successful and socially significant learning experiences. She is responsible for learning excellence across LEO, and is active in developing new thinking in the field of design-led learning innovation. An award-winning consultant, Ella has hands-on experience devising learning strategies, designing large scale learning programmes and creating captivating experiences that drive measurable behaviour change and shift learning cultures. With a background in psychology, her expertise lies in getting under the skin of company culture, defining innovative approaches that embed cultural and behaviour change, closely aligned to business strategy. Ella has worked extensively with clients across a variety of sectors in order to address challenges as diverse as improving customer engagement, mindful leadership, change management, embedding a safety culture, impactful risk and compliance, streamlining onboarding and induction, and globalisation for international organisations.