With a 20 year career working in Learning and Development, Jodie brings a wealth of experience to her role at Citizens Advice. Leading a multi disciplinary team who create engaging and impactful learning products that support the 27,000 staff and volunteers across England and Wales, Jodie has implemented Agile ways of working to the L&D team within Citizens Advice. Her commitment to collaboration, prioritising user needs, making data based decisions and building a culture of empowerment and trust throughout her team has led to resounding success. She is thrilled to be part of the event this year.