Krishna Kumar Palappetty, the Chief Learning Evangelist at Tesseract Learning, is a business strategist and customer success specialist with 16+ years of experience spanning customer service, customer training, project execution & performance and customer experience, with both onshore and offshore implementations. He works with diverse clients across the globe cutting across multiple industries and verticals, helping to build a learning journey in sync with the client’s vision, workforce’s aspiration and evolving on-the-job needs.