London UK 2024

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Dates and Venue

 

17-18 April 2024 | ExCeL London

 

17 - 18 April 2024 | ExCeL London

Discover how Microsoft use AI to gently and supportively improve employee knowledge and capability and subsequently improve valuable KPIs

Discover how Microsoft use AI to gently and supportively improve employee knowledge and capability and subsequently improve valuable KPIs

Elephants Don't Forget Hall: S1-S7 Stand: N60
Discover how Microsoft use AI to gently and supportively improve employee knowledge and capability and subsequently improve valuable KPIs

Learning outcomes:

  • How improvements made in employee in-role knowledge translates to business performance improvements in KPIs including First Contact Resolution, Call Handing Time and Customer Satisfaction.
     
  • Why 90% of employees prefer a continual assessment approach to learning in the workplace.
     
  • Why mitigating employee knowledge fade and increasing training engagement are the greatest factors driving business performance improvements.
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