Discover how Microsoft use AI to gently and supportively improve employee knowledge and capability and subsequently improve valuable KPIs
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Learning outcomes:
- How improvements made in employee in-role knowledge translates to business performance improvements in KPIs including First Contact Resolution, Call Handing Time and Customer Satisfaction.
- Why 90% of employees prefer a continual assessment approach to learning in the workplace.
- Why mitigating employee knowledge fade and increasing training engagement are the greatest factors driving business performance improvements.
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