• #LT20UK
  • 10 - 11 february 2021
  • excel, london

How Panasonic humanised their L&D to increase staff retention by 26%

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How Panasonic humanised their L&D to increase staff retention by 26%

13 Feb 2020
Theatre 8

Technology doesn’t have to be cold and faceless. Despite Industry 4.0 increasing the amount of automation and AI in every workplace, companies are finding ways to increase the human element of many aspects of their business – including L&D. None more than Panasonic.

Panasonic’s challenge was moving past the traditional way of head office to front line communication, and wanted to explore the modern take on e-learning.

After working with their agents to find out what they wanted from a learning and engagement platform, Panasonic switched to the Fuse Integrated Learning Platform - it was a platform created by the people who used it. In doing so they have:

·       Increased retention year on year by 26%

·       Increased Agent NPS by 33%

·       Seen a return on investment in just 3 months.

Panasonic’s success is achievable and repeatable, and in this talk with Bruce Swan, European Customer Care General Manager & Cheryl Ogle, Service Delivery Manager will be sharing how they opened up and humanised communication and moved their knowledge from books to bite-sized searchable content which made their agents feel less isolated. 

Speakers
Cheryl Ogle, Service Delivery Manager - PANASONIC
Bruce Swan, European Customer Care General Manager - PANASONIC

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