T1S3 - Performance support
Wednesday 17 April 2024
Conference Theatre 1
Programme implementation
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AI, data and analytics
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Professional development
In an era where digital transformation is paramount, how do we ensure our workforce keeps pace? This session tackles a pressing issue in Learning and Development (L&D) – technologies that support performance, enhance just-in-time learning and provide practice for further skills development.
From delivering content to business-focused performance outcomes
There’s nothing wrong with training, but equally there’s everything to be said for performance support that helps people do their job better in the moment. And sometimes, of course, L&D can produce systems which deliver both just-in-case learning and just-in-time support.
This interactive discussion will illuminate how technologies and tools, some of them AI-driven, can boost performance with support in the flow of work, or by providing extensive practice before going to work. Simulators that let employees practice real-world interactions, either verbally or through chat, enhances the quality of interactions and boosts learner confidence.
- How performance support adds to learning in the flow of work
- Merging theory and practice in workforce training
- Elevating conversation quality via AI simulators
- AI as a tool for continuous employee coaching
- Creating demonstrable improvements in workforce performance
Chairperson
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