T4S2 - Social learning
Organisational network analysis: Enhancing communication and knowledge flow
There’s more than one type of organisational diagram in the workplace. There’s the official organogram, the one that sits on walls on HQ, with the CEO at the top and reporting lines spreading downwards. And then there’s the unofficial network. That’s the one that describes how strong the bonds are between people. It shows where groups form. It identifies the pivotal people that link groups. It shows how information flows between individuals and groups, and where the pinch points are. And guess what? This doesn’t look anything like the organogram on the wall at HQ.
For L&D, understanding these networks (there are many) is crucial. An increasingly important part of our role is not creating content, but ensuring that the rich knowledge base of the workforce doesn’t stay stuck in silos but can be shared. How do you understand these informal networks? Through organisational network analysis (ONA), and that’s what this session is all about.
- The principles of organisational network analysis
- Knowing the brokers and boundary spanners in your organisation
- Using ONA as part of your learning systems roll out
- Using ONA to enhance the power of team work
- Examples and practical uses of ONA for organisational learning