LearnUpon’s Director, Enterprise Success in Customer Experience, Frances Kleven will focus on the crucial role of learning and development in organisational success, emphasising the need to shift from simply calculating ROI to generating tangible results. She will address the challenges L&D leaders face in demonstrating the impact of learning programs and securing executive buy-in. The seminar will outline a strategic approach, involving identifying objectives, connecting them to business outcomes, applying metrics, and integrating these into a cohesive results strategy. This session aims to improve employee performance, retention, and overall business growth.