Implementing a learning platform isn’t just about new technology - it’s about aligning people, processes, and strategy for real business impact.

In this session, Debbie Hayler, L&D Digital Strategy Lead shares how Hotelplan introduced HowNow to modernise learning, ensure compliance, and empower employees with personalised skills development.

Learn how Hotelplan:

- Secured leadership buy-in and engaged stakeholders across multiple brands
- Is using AI-powered skills mapping to accelerate career pathways
- Drove adoption through communication, pilots, and phased rollouts
- Measured impact with engagement metrics and success stories

From overcoming IT hurdles to shifting mindsets around skills tracking, Debbie will discuss the practical steps and lessons learned from Hotelplan’s journey.