Steve has spent the last two decades helping organisations navigate digital transformation, working across sectors including healthcare, policing, local government, and enterprise to turn L&D investment into measurable business outcomes. As a Customer Success Manager at Thinqi, Steve works daily with L&D leaders at varying stages of maturity -- from teams just beginning to digitise their learning offer, to those building data-driven performance functions. That breadth of real-world experience is what shapes his thinking on impact measurement and what it actually takes to shift how L&D is perceived at board level. His seminar draws on patterns he has seen repeatedly across organisations: the gap between good work being done and good work being evidenced.