London UK 2024

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Dates and Venue

 

17-18 April 2024 | ExCeL London

 

17 - 18 April 2024 | ExCeL London

Mastering the Customer Education Journey, from Awareness to Advocacy

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Mastering the Customer Education Journey, from Awareness to Advocacy

Thursday 4 May 2023
Seminar Theatre 1
Programme implementation , Professional development

Most L&D professionals know a great customer education program can significantly reduce customer churn. What many don't know is the importance of educating customers in all three phases of their journey: Pre-sales, onboarding, and ongoing.

In this session, twenty-year industry veteran Nick Eriksen of Eurekos will share best practices, key insights, and new research to help revolutionize your customer education program.

You'll learn:

  • Key education opportunities in each phase of the customer journey
  • How top customer education companies train their customers
  • How to leverage training for lead generation, customer acquisition, and post-sale relationships that leads to increased customer retention, loyalty, and advocacy

How to track and measure success

Speakers
Nick Etlar Eriksen, Chief Product Officer - Eurekos Systems ApS

Learning Technologies Sponsors

Learning Technologies Partners