T3S4 - Learning and talent
Building a sustainable workforce in today's world of work
Currently the CLO at Starbucks, Brandon Carson has sat in senior L&D roles at some of the world’s largest companies. Over his career, he has reached hard-learned conclusions about how the L&D function operates, and how it needs to change to stay relevant. This session is packed with practical insights into how we can all do our jobs in L&D better, whatever our role.
One thing is clear: it’s crucial to deeply understand the work that people do day-to-day. Without that understanding, it’s impossible to do the job of improving performance. Never optimal, the traditional approach of creating content and throwing it at the workforce in the hope that something will stick is now completely redundant. There are alternatives, but to make them truly effective, we need to boost digital literacy at all levels of the organisation, and we need to upskill the L&D department, with a sharper focus on the learning sciences, data, and performance consulting. We will discuss and share how to:
- Embed learning in work processes without disrupting it
- Create new capabilities needed in the L&D function
- Drive digital fluency across the organisation
- Embrace context and move to a “one-size-fits-one” model
- Turn off the content fire hose
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