London UK 2025

Dates and Venue

23 April - 24 April 2025 | ExCeL London

17 - 18 April 2024 | ExCeL London

T3S4 - Learning and talent


T3S4 - Learning and talent

Thursday 18 April 2024
Conference Theatre 3
Programme implementation , Professional development , Tools and technologies
In L&D, we often find ourselves reinventing the wheel, rediscovering lessons already learned by others. To meet today’s rapidly changing business needs, we must move beyond swirling hype cycles, and reimagine L&D to be a modern, adaptable, and nimble practice connecting the changing landscape of business to a highly productive and satisfied workforce. Come hear from, and talk with, a seasoned learning leader with experience across technology, transportation, and retail as he shares lessons learned on how to build a flexible L&D playbook that delivers both a transformative approach to the practice while enabling a strategy of continuous learning.

Building a sustainable workforce in today's world of work

Currently the CLO at Starbucks, Brandon Carson has sat in senior L&D roles at some of the world’s largest companies. Over his career, he has reached hard-learned conclusions about how the L&D function operates, and how it needs to change to stay relevant. This session is packed with practical insights into how we can all do our jobs in L&D better, whatever our role.

One thing is clear: it’s crucial to deeply understand the work that people do day-to-day. Without that understanding, it’s impossible to do the job of improving performance. Never optimal, the traditional approach of creating content and throwing it at the workforce in the hope that something will stick is now completely redundant. There are alternatives, but to make them truly effective, we need to boost digital literacy at all levels of the organisation, and we need to upskill the L&D department, with a sharper focus on the learning sciences, data, and performance consulting. We will discuss and share how to:

  • Embed learning in work processes without disrupting it
  • Create new capabilities needed in the L&D function
  • Drive digital fluency across the organisation
  • Embrace context and move to a “one-size-fits-one” model
  • Turn off the content fire hose
Henriette Kloots, Senior L&D Consultant - Pink Coat
Brandon Carson, Global Head of Learning, Leadership, and Cultural Experiences - Starbucks

Learning Technologies Sponsors

Learning Technologies Partners