London UK 2024


Dates and Venue


17-18 April 2024 | ExCeL London


17 - 18 April 2024 | ExCeL London

T3S6 - Change management


T3S6 - Change management

Thursday 18 April 2024
Conference Theatre 3
Programme implementation , Skills, talent and learning , Future L&D
Today’s speed of change demands excellent change management. This is particularly true for L&D. Our role has moved beyond providing content to understanding the business context, providing solutions to performance problems, and taking people on a journey that requires them to change their behaviours - sometimes fundamentally. It’s a big challenge.

Understanding change management’s role in successful learning initiatives 

As L&D moves from being a transactional provider of training to a strategic partner, change management becomes even more important. There’s a general understanding of this in L&D, but too little clarity of both the general principles of change management and too few case studies of how to apply them in practice. This session aims to fix that.

We’ll look at the importance of clear goals and communications, and of identifying and overcoming resistance. We’ll also explore the best ways to ensure buy-in and effective adoption across the organisation, wherever possible fostering a supportive learning environment and empowering employees to be champions of change. 

  • Effective communication in L&D change management
  • The sources of resistance to L&D and working with it
  • Empowering employees as change champions
  • Project management – L&D’s crucial, under-rated skill
  • Key principles of change management, applied
Brendan Rice, Learning Innovation Senior Manager - Boston Consulting Group (BCG)
Saskia van den Berg-Tromp, Change Manager - Philips
Paul Ferguson, Organisational Development Manager - West College Scotland
Nicki Finnigan, Director of Learning and Development - St. James’s Place Wealth Management

Learning Technologies Sponsors