You’ve created a great online course. But it’s not having the effect you’d like. Maybe people aren’t learning anything, maybe they are dropping out before the end of a course. What do you do next? For most L&D professionals, the next step is difficult – trying to establish how people are using your resource and why people got (dis)engaged. Fortunately, Tom Bos has looked at the behaviour of thousands of people taking online courses. His research and experiments on a wide range of online learning media has a lot to teach us about where learning engagement succeeds and fails.

·         Where people tend to drop off courses – and why

·         Simple tips to improve engagement

·         Implications for making online learning materials more effective and personal