Imagine: you’re on a platform with a trunk full of suitcases. The plane leaves in 6 minutes and only you can make sure the passengers won’t land without their luggage. Would you turn around, disappoint your team and customers? Or would you give it your all?
To prevent incidents, we broke with the traditional way of safety training and created a ‘Safe & Smooth’ movement. In a ‘Tinder’-like app we equipped KLM Ground Services to handle real-life dilemmas from the ‘grey area’ between safety and efficiency, sharpened their internal compass and gave them security and ownership over their individual choices.