Pharmacy Support Colleagues are at the heart of Boots’ service and reputation. They undergo extensive training to qualify with the specialist skills required to respond to customer needs for pharmacy products.
To support this essential role, Boots created an innovative and engaging blended learning programme. The Pharmacy Support Colleague Portal has streamlined training delivery, enhanced response to regulatory change and reduced costs.
An innovative blend of rich e-learning, a huge range of workplace activities, plus rigorous assessment, the Portal supports 3,500 trainees and 2,000 tutors. Moving to digital learning has increased the qualification rate and helped Boots respond to Covid-19.