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Accommodation
Event Express are the official accommodation agent for the event. To make a booking, please refer to the link in the 'Order Forms & Deadlines' section
Please beware of hoax accommodation agents. If you have any concerns regarding this, or for more information, please refer to the AEO Website.
Activities and Demonstrations
Should you wish to carry out any demonstrations on your stand, please detail these in your health & safety declaration found in your 'Order Forms & Deadlines'. The organisers reserve the right to curtail any practice which they consider dangerous or detrimental to the show or surrounding exhibitors. If requested, you will need to email The Operations Team with your risk assessment.
Examples of risks are listed below:
- Animals
- Not permitted during the build and breakdown.
- Written consent for any animal to be part of the show, wild or domestic, must be obtained from the venue before they are permitted on the premises.
- ExCeL welcomes all Guide and Assistance Dogs. In order to support visitors wishing to bring personal support animals to the venue and to ensure smooth entry for those animals permitted, we ask visitors to let us know in advance via email, copying in accessibility@excel.london. Please refer to the venue accessibility page for more information.
- Balloons
- Gas-filled balloons must be secured to the stand. A charge may be made for retrieval if any escape to the roof, or for any damage to air-handling units.
- Balloons must be positioned at a height no greater than 4m from the hall floor to the top of the balloon.
- All helium gas cylinders must be removed from the halls once the balloons have been filled, and the use of flammable gases is not permitted.
- A plan must be submitted to the organisers and venue, detailing the location, height, and method of attachment.
- Children
- There are no crèche facilities at this event.
- Children under the age of eighteen are not permitted in the halls during build and breakdown.
- The exhibition is a trade event and the nature of the exhibits during the open period will reflect this. As such, it is not a suitable environment for children. Children are only permitted during the open period if necessary to your stand activity, and a risk assessment has been submitted.
Audio Visual
The official supplier for the show is Euro Presentations, their order form and contact details can be found in the 'Order Forms & Deadlines' section.
Badges & Passes
No one will be permitted into the exhibition hall during build, open or breakdown without the appropriate pass. All badges must be registered for in advance of the event and always worn on-site. Please refer to the Exhibitor Badges link found in the E-Zone to register for an exhibitor badge, and/or the Build & Breakdown Pass link in the 'Order Forms & Deadlines' section within this technical manual.
- Build: All exhibitors and contractors must have a Build & Breakdown Pass to access the hall, this pass will be exchanged for a wristband onsite. This pass will also be valid for breakdown.
- Open: Every member of staff working on the stand during the open period of the event will be required to wear an Exhibitor Badge. Build & Breakdown Passes are not permitted access during event open times. These badges can be collected from 14:00hrs on the last day of build from Registration.
- Breakdown: All exhibitors and contractors must have a Build & Breakdown Pass to access the hall, this pass will be exchanged for a wristband onsite. This pass will also be valid for build.
Banking Facilities
The nearest Bank is Halifax located at 286-288 Barking Road, London E13 8HR, if you would like to contact them directly call +44 (0) 207 474 9157.
There are two Note ATMs near the west entrance of the venue by Costa and Orzo Deli, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express.
The nearest Bureau de Change is located at Canary Wharf, 10-minutes from ExCeL London.
Business Facilities
Photocopying, faxing, and IT facilities are available from the Business Service Centre, located on Level 0 of the Boulevard which can be accessed by the staircase between S4 and N4 entrances. Please note that these are chargeable services.
Canvassing
Unless a contractual agreement is in place with the event organisers, all promotional activities (including literature distribution) are restricted to within the boundaries of your stand. If you are approached on your stand by unwelcome visitors trying to sell their products, please take their details or a business card and inform the Organiser's Office immediately.
For details of marketing opportunities available in the halls, please contact any of the Sales Team listed in the 'Contact Us' section.
Catering
Venue regulations state that all food and drink consumed on or given away from a stand (other than exhibitors own products), must be purchased from venue catering department: ExCeL Hospitality. Please use the order form within the 'Order Forms & Deadlines' to view their services.
The venue does not allow any exhibitor to offer food provided by themselves unless they are registered as a food business with their local authority and proof of registration is provided. Exhibitors planning any form of sampling of food and/or liquid products on their stand must advise The Operations Team who will then pass on to the venue. If approved, exhibitors may give away tasting samples of their products subject to the following conditions:
- Tea, coffee, or soft drinks may not exceed 1.75 fluid ounces (50ml).
- Beers/Ciders or similar may not exceed 1.75 fluid ounces (50ml).
- Wine/Fortified wines/Champagne/Alcopops and similar may not exceed 0.9 fluid ounces (25ml).
- Spirits and similar may not exceed 0.18 fluid ounces (5ml).
- Individually wrapped items offered for consumption off-site, or unwrapped food is offered in bite size portions.
If in the opinion of ExCeL Hospitality, an exhibitor contravenes these conditions or provides a significant level of hospitality catering or sampling from its stand, ExCeL Hospitality reserves the right to charge the exhibitor an additional corkage or concession fee.
Cleaning
All stand carpet will be cleaned on the night before each open day. This does NOT include the cleaning of actual exhibits. If you require such services, please contact ExCeL London Cleaning on exhibitororders@excel.london.
Where stands are constructed with offices or interiors, or if a night sheet is being used, duplicate keys that are clearly labelled should be left with the Organiser's Office to allow access for cleaners.
Exhibitors requiring emergency cleaning during the exhibition should contact the Organiser's Office. Whilst light cleaning will be possible during show opening hours, vacuuming will not be possible until after the close of the show.
Please dispose of any liquids to avoid spillage and damage to the carpets. Waste materials should not be abandoned on site or deposited into the venue waste disposal containers or skips without the venue's prior agreement. If you require such services, please contact ExCeL London Cleaning on exhibitororders@excel.london.
Please note: It is the exhibitor's responsibility to remove all stand materials, packaging, and waste from the hall. Any waste left in the halls will be charged back to the exhibitor at £500 +VAT.
Cloakrooms
Venue cloakrooms are open during event hours and are free of charge. The cloakrooms are located on level 0 (down the stairs, in between hall entrances N4 & S4), and at the east end of the venue on level 0.
Decoration
Decoration materials used for stand dressing must be flame proofed or purchased already treated. Please note that artificial plants and flowers are combustible and give off toxic fumes, therefore are not permitted. Silk-type flowers are acceptable, providing they are fireproof or have been treated and marked as such.
Deliveries
You can arrange for items to be delivered and collected from your stand within the build and breakdown times shown within the 'Floor Plan & Timetable'. Please note that neither the Organiser nor the Venue can accept responsibility for items, so there MUST be someone from your company available to sign for them. Please send all deliveries to the below address:
Learning Technologies 2024
[Company Name & Stand Number]
[Contact Name & Phone Number]
ExCeL London (Halls S3-S9)
Sandstone Lane
London
E16 1FR
If you are unable to receive a delivery, please contract GES Logistics who will be able to quote for signing, storing, and delivering your items to your stand when you arrive. Please refer to the Logistics link via the 'Order Forms & Deadlines'.
If you are delivering an item yourself: please book in via Voyage Control and when your vehicle arrives onsite, please report to the Traffic Office (postcode E16 1FR) where you will be issued with a timed vehicle access pass and directed to the appropriate gate to unload/load.
Dilapidations
Exhibitors are responsible for all panels, walls, columns, flooring, etc. within their stand, and any damage will be charged back to the exhibitor. All exhibits and stand fitting materials must be cleared from the venue, or a charge of £500 +VAT will be levied for the removal of any abandoned articles (including carpet tape and literature).
Emergency Procedures
Please pay careful attention to the Emergency Procedures located in the 'Order Forms & Deadlines' section.
Equality Act 2010
Please note that all exhibitors are expected to comply with the Equality Act 2010 as far as is reasonably practicable. For more guidance on this, please use this link: www.gov.uk/equality-act-2010-guidance.
For venue information, please go to the ExCeL London website.
To discuss any onsite requirements you may have, please contact The Operations Team.
Fire Points
Fire points are available around the exhibition in key locations. Under no circumstances may these be moved, and exhibitors or contractors will be charged for their replacement. Exhibitors should ensure that their stand contractors and staff are aware of how to use these extinguishers, and the location of all fire exits and alarm points within the hall.
Any exhibitor requiring a special type of extinguisher owing to the nature of their exhibits, must make their own arrangements for fire extinguishers with the venue, and submit a fire risk assessment for your stand.
First Aid
The First Aid room is located on Level 0 in the Boulevard, which can be accessed by the staircase between S4 and N4 entrances. If you require First Aid, please contact the medical treatment room on +44 (0) 207 069 5556.
If urgent medical assistance is required, do not call the emergency services directly. Contact either the Organiser's Office or the Security Team on +44 (0) 207 069 4444 (internal 4444) who will coordinate the medical team and the emergency service arrival.
Food & Drink
Situated along the central concourse of the venue there are a number of food and drink outlets with plenty of choice, including somewhere to grab breakfast or a coffee and a sandwich. To complement bespoke retailers, there are also well-known high street brands. Opening hours will differ based on what events are in the venue, to check please visit www.excel.london/visitor/food-drink for more information.
Insurance
All exhibitors require a comprehensive insurance policy that covers a minimum of £2 million public liability over the full show dates. If you require cover, you can pay the insurance participation fee which has been invoiced separately to you at the point of booking your stand. Should you already have adequate cover, you can simply ignore this invoice and upload your insurance document for approval and the insurance participation fee will be credited. It is your responsibility to ensure you have adequate cover.
Internet
ExCeL London has free Wi-Fi across the venue, the network name is 'ExCeL Free Wi-Fi'. Please note that this service is complimentary, and therefore not supported by the ExCeL London Venue Services team. It is only suitable for light internet use such as checking emails. If you are hosting a conference, streaming 4k video content, demoing a new website or software, or simply want to access back-office applications, the ExCeL London network supports 5ghz Wi-Fi services for 1,000s of devices to use concurrently or you can opt for hardwired connections for faster connections. Contact ExhibitorOrders@excel.london for more information.
You can choose from one of the secure and reliable Internet connections for your stand within the Order Forms & Deadlines tab.
Lead Capture App Licence (Fusion Exhibit)
Circdata is our official registration partner and as part of your stand package you have the Fusion Exhibit lead capture app which can be used on three devices. This lead capture solution is to be used on your own mobile devices; it is not a physical barcode scanner. If you would prefer to swap your three app licences for one physical barcode scanner, please let Circdata know as soon as possible as there is limited availability. You can order more app licences so that each member of your team has their own licence. Additional licences cost just £100 +VAT and can be ordered through your Ezone portal from the beginning of April.
Lost Property
Please contact The Operations Team if you think you have lost something onsite at the event.
Maintenance & Repair
Maintenance work to stands must be conducted prior to the event opening, or after the close of show, by prior arrangement with the Organisers. No maintenance is permitted during the event's open hours..
Music Licences
If you wish to play music on your stand, you must purchase a license from PPL/PRS, please click here for more information and to purchase a license.
Organiser's Office
The Organiser’s Office will be staffed at all times. If you have any queries, feel free to come and see us at any time.
Photography
To avoid unnecessary canvassing of exhibitors, an official photographer has been appointed to undertake all photography for the show. No other photographers will be allowed into the hall without prior written consent from the Organisers. To request a photographer to be onsite, please contact the CloserStill Media marketing team using the details in the 'Contact Us' section.
ExCeL London is a privately owned estate. Under current legislation, any individual wishing to film or photograph any part of the venue or surrounding areas must gain permission. To apply to film and/or photograph within any public space of ExCeL, please visit the website and complete their application form here.
Piped Services
The venue acts as the official contractor with sole responsible for the supply and connection of natural gas, compressed air, water, and waste services. Please note that water and waste is only available at specific points within the hall. You must have a duct on your stand to have piped services. Therefore, you may require a 100mm platform floor to hide any service pipes on either your own or a neighbouring stand. Please refer to Venue Services section in the 'Order Forms & Deadlines'.
Post Boxes
There is a post box onsite located at the west entrance of the venue by the taxi rank.
Prayer Room
The prayer room can be accessed through the grey door in the boulevard between entrances S8 and S9.
Public Address System (Tannoy)
The public address system is for use by the Organiser’s and Authorities only. During the open period, only official and emergency messages will be broadcasted.
Rigging
Rigging is permitted above stands, only where purchased as part of a sponsorship opportunity with your CloserStill Media sales representative 'Contact Us'. Stands plans with rigging, and rigging orders received by the venue, will not be processed without confirmation that the sponsorship agreement is in place:
- Banner plans (including dimensions / weight / materials / rigging points, etc.) must be submitted to Select International Events (for structural approval) by Monday 4th March 2024, and ExCeL London Venue Services (for Rigging) by Monday 18th March 2024.
- Banners must be rigged within the boundary of your stand space and should have a 2m clearance between the tallest point of the stand and the bottom of the banner.
- NB: If the banner is deemed as Complex, it will be subject to an additional structural engineer inspection fee as per your contract.
- Lighting rigs will be allowed provided they conform to the regulations governing their use, for example:
- Between 6m and 8m from the hall floor but with a minimum clearance of 2m from the highest point of the stand.
- ExCeL London Rigging will rig all structures.
- No graphics or decorative material may be displayed upon the lighting rig.
- ExCeL Rigging will not attend site on the first evening of breakdown. It is the responsibility of the exhibitor or appointed contractor to ensure a representative is available during the full breakdown day.
Security
The 24hr security provided by the Organisers is designed to prevent unauthorised access to the hall, NOT to secure the contents of your stand. Exhibitors are advised to not leave their stands unattended during build up, breakdown or the open period, and to take particular care with items of value such as mobile telephones and laptop computers.
Please help the organisers with the security of the halls by informing the Organiser’s Office immediately of any security issues. Neither the Organisers nor the venue can be held responsible for any loss or damage to stands or exhibits.
Service Ducts
Services like electrics, telecoms, water & waste are pulled from the venue floor.
Smoking
ExCeL London implements a strict no-smoking policy in accordance with UK Law. As of the 13th of February 2017, smoking is also no longer permitted on the lorry way at ExCeL London.
Smoking (including e-cigarettes & Vaping Devices) is only permitted in designated smoking areas, located outside of the east and west venue entrances.
Stand Personnel
Bond Associates has one of the most extensive databases of event staff available, with over 500+ staff registered for work across the country. Their associates can be hired on a temporary or permanent basis. For further information, please refer to Stand Personnel via the 'Order Forms & Deadlines'.
Storage
There are no storage facilities at the Venue. Any company requiring storage or freight services should contact the official Shipping and Storage contractor for a quotation. Please refer to Logistics form in the 'Order Forms & Deadlines' section.
You are also advised that fire regulations prohibit the storage of empty crates, packing materials, and exhibits behind stands.
Taxis
There is a taxi rank at the west entrance of the venue.
Toilets
There are toilets located outside the hall along the Boulevard.
Vehicle Movement
ExCeL London venue regulations state that it is compulsory to wear high visibility vests within the venue vehicle loading areas. Please ensure that all staff driving to the halls or arriving onsite to load / unload outside the vehicle door areas, are wearing high visibility vests.
The venue enforces a 5mph speed limit, and there must be no parking on hatched areas. You must follow the instructions of traffic marshals and always comply with venue traffic regulations.
All forklift movement inside and outside of the hall must be conducted by the Organiser’s Official Logistics provider, GES.
Emergency gangways must be kept clear at all times to allow the movement of the venue cleaning tractors, forklifts, and emergency vehicles.
The venue also enforces a strict No Vehicle Movement on the lorry way rule between the hours of 23:00 - 05:00.
Vehicles on Stands / Mobile Trailers
The Organisers must be notified in advance of any mobile units or motor vehicles being brought into the halls for positioning on your stand, so that a suitable delivery and collection time can be arranged without risk to both the vehicle and pedestrians. Please email The Operations Team with details.
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