Overcoming Organizational growing pains and rise to the challenge of rapid organizational expansion at Pandora using CrossKnowledge Learning Suite
Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA, a global jewellery brand, employs more than 27,300 people worldwide. Around 13,200 are in Thailand, where the company manufactures its jewellery.
In early 2016, PANDORA embarked on a major restructuring program to support its emerging needs as a global player. This included setting up a new Global Learning & Development team, tasked with providing more effective learning solutions and tools for the whole organization.
PANDORA had to embrace the fact that it wasn’t a small company anymore, so they undertook a massive reorganisation, establishing entirely new regions and business units.
The judges were impressed with the way the company implemented the CrossKnowledge platform, with only six weeks from kick-off to go-live.
The aim was to improve governance and efficiency of training administration by putting in place a centralised system which allowed users to access learning materials on any device.
Within the six weeks, the team had successfully imported 3,000 spreadsheets of user data and launched a global training campaign.
The data provided indicated that the global administration and support burden had decreased significantly.
The judges felt this was a great example of an agile implementation - going live with the minimum viable product, and then incrementally making improvements based on lessons learned.